Refund Policy

Last updated: August 11, 2026

This Refund Policy explains how AIMusicVideo.com, operated by Domain Magic, Inc., handles payments for memberships, credit packs, AI generations, failed jobs, duplicate charges, and billing errors.

1. Credits And Paid Services

Credits are prepaid usage units for eligible features of the Service. They are not a bank account, stored-value account, security, or currency; they have no cash value outside the Service and cannot be transferred or redeemed for cash except where required by law.

Membership credits and purchased credits may be governed by different renewal, rollover, expiration, and usage rules. The applicable terms are displayed on the pricing or checkout page and in your account. Credit costs can vary by model, duration, resolution, number of scenes, references, revisions, retries, and processing options.

2. When Credits Are Used

A generation or processing action may begin incurring non-recoverable costs as soon as it is submitted to AIMusicVideo.com or a third-party provider. Credits may therefore be deducted when processing begins, even if the job remains queued or takes time to complete. Where available, the Service displays or confirms the expected credit cost before the action starts.

Credits used for successfully submitted and delivered songs, images, videos, characters, storyboards, revisions, exports, final assembly, or other processing are generally non-refundable.

3. Requests We Will Review

Refund eligibility is determined case by case. The following circumstances may qualify for a full refund, partial refund, credit restoration, or rerun after verification:

• A duplicate, incorrect, or unauthorized charge.
• A paid job that failed, was rejected by a provider, was not delivered, or was charged incorrectly.
• An accidental subscription renewal where no paid generation or processing features were used after renewal.
• A wholly unused one-time credit-pack purchase when the request is submitted promptly, preferably within 7 days of purchase.
• Another billing or account error confirmed by our records.

Submitting a request does not guarantee a refund. We may request reasonable information needed to locate the transaction and verify usage.

4. Generally Non-Refundable Items

Unless required by law or approved by us in writing, refunds are generally unavailable for:

• Credits already used for generation or processing.
• Completed or delivered outputs, including outputs that a customer later decides not to use.
• Creative dissatisfaction, subjective quality preferences, prompt choices, or expected variation in generative-AI output.
• Customer mistakes after a cost was clearly displayed and the action was confirmed.
• Unused time remaining in a billing period after cancellation.
• Failure to cancel a subscription before renewal, except where we approve a mistaken-renewal request or applicable law requires otherwise.

5. Failed Or Undelivered Jobs

If credits were deducted for a job that failed or was not delivered, contact support with the project, storyboard, scene, or job identifier. After reviewing system and provider records, we may restore credits, rerun the job, provide another appropriate service remedy, or issue a full or partial refund. Credit restoration or a rerun is normally the first remedy for an isolated generation failure.

6. Subscriptions And Cancellation

Subscriptions renew automatically until canceled. You may cancel through the available account billing controls or by contacting billing support. Cancellation stops future renewals but does not automatically refund the current billing period. Access and unused membership benefits may remain available until the end of the paid period, subject to the plan terms shown at purchase.

If a subscription renewed unintentionally and no paid credits or paid processing features were used after renewal, contact us promptly for review.

7. Approved Refunds And Credit Adjustments

An approved refund may remove the corresponding unused credits, membership benefits, promotional credits, bonuses, or access granted by the refunded purchase. If part of a purchase has already been used, we may deny the used portion or issue a partial refund where appropriate and permitted.

Refunds are returned to the original payment method through Stripe whenever possible. After we initiate an approved card refund, the customer's bank or card issuer controls final delivery. Card refunds commonly appear within 5–10 business days, although timing can vary.

8. Duplicate, Unauthorized, Or Fraudulent Charges

Contact billing@aimusicvideo.com immediately if you believe a charge is duplicate, incorrect, unauthorized, or fraudulent. For suspected payment-card fraud, also contact your bank or card issuer. Nothing in this policy waives any dispute or chargeback rights available under applicable law.

9. How To Request Review

Email billing@aimusicvideo.com with your account email, charge date, amount, Stripe receipt or checkout identifier if available, the affected project or job identifier, and a concise description of the issue. Please contact us as soon as possible, preferably within 7 days of the charge or problem.

10. Legal Rights

Nothing in this policy excludes, restricts, or modifies consumer rights that cannot lawfully be waived. If applicable law requires a different refund, cancellation, or dispute process, that law controls.

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